Return & Refund Policy

Thanks for shopping with us at Popular Computer. If you are not satisfied with your product purchase at our online store, and you wish to return it, we’re here to help you.

We will always provide a replacement, refund, or repaired product for you under warranty conditions. We may also provide a refund in other situations, at our discretion, where you request to return a product.

Return

• In the case of online order, after receiving the Product than customer has to inform us within 24 hours via our hotline service.
• The Product is in its original packaging (intact) and no seal is broken (unopened)
• The reason for return has to be valid and return acceptance conditions met (check on below)
  
  • Delivery of the wrong item
  • Delivery of faulty Product
  • Delivery of products with missing parts
  • Incorrect content on the website

To obtain a Return Merchandise Number (RMN), contact us

By phone number: +88 01958 442 831

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer’s warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on Computer Solutions Inc.

Under what circumstances will I receive to a refund, repair or exchange?

Where goods you purchase:

• have a fault you did not know about when you bought it.
• are not as advertised or do not match the sample.
• does not do the job you were led to believe they would.
• does not last a reasonable amount of time, given the price you paid.

In addition to these circumstances, we may also provide a refund or exchange at our discretion when you make a reasonable request for us to do so. We are flexible in this regard and will look at each request on a case by case basis.